This policy sets out what FairPlay collects, why, how long it is kept and what you can ask us to do with it.
Template notice for the site owner: this page is a working draft prepared for the local build. Have it checked against the Digital Personal Data Protection Act, 2023 and your licence conditions before it goes live, and fill in the operating entity, registered address and grievance officer details.
What we collect
- Account details — your name, date of birth, email, mobile number and password.
- Verification documents — government ID and proof of address, taken to satisfy licence conditions on age and identity.
- Financial data — deposits, withdrawals and the payment identifiers required to process them. Full card and banking credentials sit with the payment providers and are not stored by us.
- Activity data — bets placed, games played, bonuses claimed and limits set.
- Technical data — IP address, device and browser type, and the log data recorded as you use the site or app.
- Communications — chat transcripts, emails and support tickets.
Why we use it
- To run your account, settle bets and process payments.
- To confirm age and identity, as the licence requires.
- To spot fraud, bonus abuse, duplicate accounts and money laundering.
- To apply responsible gaming tools, self-exclusion included.
- To provide support and keep a record of what was discussed.
- To send service messages, and marketing only where you have given consent.
- To meet our legal, regulatory and audit obligations.
Who it is shared with
Personal data is shared only where it is necessary: with payment providers and banks to move money; with identity verification services; with game suppliers for the games you play; with hosting and analytics providers under contract; and with regulators, auditors or law enforcement where the law requires it. We do not sell personal data.
How long it is kept
Account and transaction records are held for as long as the licence and anti-money-laundering law require — generally several years after an account closes. Self-exclusion records are kept for the length of the exclusion and beyond, since deleting them would defeat the purpose. Records of marketing consent are kept until that consent is withdrawn.
Security
Traffic is encrypted in transit. Inside the business, access to personal data is restricted to staff who need it for their role. Optional two-factor authentication protects your login, and we recommend switching it on. No system is perfectly secure, but if a breach occurs we notify affected users and regulators where required.
Your rights
- Ask what personal data we hold about you and receive a copy.
- Ask us to correct anything that is inaccurate.
- Ask for deletion, subject to the retention obligations set out above.
- Withdraw marketing consent at any time — service messages about your account will still be sent.
- Raise a complaint with the relevant data protection authority.
To exercise any of these, contact support using the email address registered to your account.
Cookies
We use cookies that are strictly necessary to keep you signed in and the session secure, and — with consent — analytics cookies that show us which pages are used. Non-essential cookies can be managed through the banner or your browser settings; blocking the necessary ones will break login.
Children
The service is intended for adults aged 18 and over. We do not knowingly collect data from anyone under 18, and any account found to belong to a minor is closed, with stakes returned and winnings voided.
Changes
Material changes to this policy are posted on the site and, where the change affects how we use your data, sent by email. The date of the last revision appears at the foot of this page.